ASCTACON – Terms & Conditions:
Cancellation and Refund Policy
Cancellations must be received in writing – mail, or email – to ASCTA Swim Australia. Cancellations will not be deemed to be received until you have written confirmation from ASCTA Swim Australia. If you have not received acknowledgement within two business days, please contact ASCTA Swim Australia on (07) 5492 6255.
Should it be necessary to cancel your registration due to Government imposed travel restrictions, we will provide you with a full refund, minus any bank fees incurred. Evidence may be requested, and each situation & scenario will be considered on a case-by-case basis.
Refunds for any other reason will adhere to the following cancellation terms:
Cancellations on or before 30 days prior to the event will incur a $150 cancellation fee.
Cancellations on or after 15 days prior to the event will receive no refund.
Event Cancellation or Postponement (Force Majeure)
ASCTA Swim Australia do not accept any liability for losses incurred in the event being cancelled or postponed due to unforeseen circumstances or any other event that renders performance of the event inadvisable, illegal, impracticable, or impossible.
An unforeseen event shall include but shall not be limited to: an Act of God; infectious disease outbreak, industrial disruptions, service provider failures, governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation; or any other emergency.
Cancelling Your Accommodation
It is the responsibility of the delegate to book and manage their own accommodation for ASCTACON. The organisers do not take responsibility for booking or payment for any rooms booked.
Details provided to ASCTA Swim Australia for the purpose of registration will be used to ensure that individuals are provided with relevant information relating to the event.
Data may be shared with third parties to ensure the provision of services deemed essential.
Attendees to ASCTACON consent to their registration details being shared with the event venue, sponsors and exhibitors.
To ensure social-distancing protocols are met, ASCTA Swim Australia are contractually bound by the Sea World Resort Conference Centre to not exceed Government-mandated room capacities. It is imperative that ASCTACON delegates select their preferred conference stream, course and social events at the time of registering to assist ASCTA Swim Australia in ensuring delegate safety and COVID-19 event compliance.
Amendments to existing registrations can be requested by emailing [email protected] but are not guaranteed.
Unlimited Course Access included in 4-Day Passes do not include Swimming Australia Development, Advanced and Performance or Open Water Coaching courses
Late Registrations (after registration has closed)
Registrations for the conference will close one week prior to the starting date to enable appropriate pre-conference preparations. However, late registrations may be accepted onsite. A late fee of $50 AUD will be applied. Delegates who choose to register onsite will be required to pay for all related costs immediately by cash or credit card. Receipts will be provided when you register.
A late registration is any registration less than 1 week before the conference start date. In addition, there is a risk that social program functions may be fully subscribed. This policy has been implemented to enable a greater efficiency in the coordination necessary during the lead up to the conference, and to ensure the most enjoyable conference experience possible for everyone involved.
ASCTACON Program – Subject to Change
In the event ASCTACON speakers and course presenters are unable to fulfill their obligations due to unforeseen circumstances (such as travel restrictions), ASCTA Swim Australia reserve the right to amend the ASCTACON Program accordingly.
In the event a Swim Australia course is cancelled, delegates will be provided an opportunity to select an alternative course or conference stream; or receive a refund, where applicable.
Transport to Offsite Courses
Swim Australia courses will be held offsite at Gold Coast Aquatic Centre (GCAC). Return transport from Sea World Resort will be provided to all course students. Bus departure times will be outlined on the ASCTACON Program and course confirmation email. In the event you are unable to catch the bus, you will be required to arrange your own transport to/from GCAC.
Registration fees do not include insurance of any kind. It is recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses. The insurance should cover loss arising from the cancellation of the conference by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the conference managers for any person not holding insurance.
ASCTA Swim Australia may be contacted regarding any matters relating to the event management. Further information about ASCTA Swim Australia can be found at the following website: www.ascta.com
By proceeding with your ASCTACON purchase, you acknowledge the following:
I have read, understood and agree to comply with the ASCTACON Terms and Conditions